What time is check-in?
Check-in is at 4:00 PM.
For same-day reservations, check-in is at 6:00 PM. To request an earlier check-in, please contact our concierge team at 1(800)661-2321. We will do our best to accommodate your request, however, early check-in is subject to availability and cannot be guaranteed.
What time is check-out?
Check-out is at 11:00 AM.
Late checkout requests are subject to availability and can be confirmed on the morning of your departure. Guests are welcome to park until 1:00 PM on the day of checkout; extended parking is subject to availability.
Is there stayover service?
Yes, please ask our concierge team upon check-in for more details.
Can I ship my skis?
Yes, Ship Skis is our premier ski gear, snowboard & luggage shipping provider designed to simplify your travel experience to and from the Sundial Hotel. Ship Skis offers global, door-to-door shipping with complimentary insurance, real-time tracking, and an on-time delivery guarantee. Travel stress-free with Ship Skis!
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Are you able to store luggage?
Yes, we can store luggage free of charge during the day you check-in and check-out.
Do you have ski and bike storage?
Yes, we offer both ski and bike storage during your stay.
In addition, please take advantage of our free ski and bike valet, who will do all the heavy lifting during your stay.
Are there any restaurants on premise?
There are three restaurants on the 2nd floor: Sushi Village, Mexican Corner, and Black's Pub.
Looking for the best places to eat in Whistler? Our team can help! We'll share our favorite local spots and even book your table. Ask the front desk or give us a call for information.
Where do I park?
We offer valet and self-parking in our underground garage. Limited over-height vehicle parking (6'8"+) is also availble for our guests.
Do you have electric vehicle (EV) charging stations?
Yes, our underground parking features six EV charging stations, and we also offer charging for e-bikes.
Do you allow service animals?
The Sundial Hotel welcomes all guests who require a service animal to bring their helpful companion during their stay. We require a copy of the certificate at check-in or ahead of the stay.
What facilities do you have?
Guests can privately enjoy our rooftop hot tub (8th floor) with same-day reservations starting at 8am. For fitness, Whistler Core Climbing & Fitness Gym is steps away. We also offer discounted bike rentals from Black Diamond Bike Rentals for exploring Whistler's lakes. Please visit, call, or text the lobby for more information or to book.
Do you have laundry facilities?
Yes, laundry services are operated through the PayRange app and located on the basement level of the Sundial.
Do all suites have balconies?
Many of our suites have balconies with breathtaking views. Please let us know if you would prefer a suite with a balcony, and we will do our very best to accomodate your request.
What are the bedding options?
All our one-bedroom suites, including the hot tub suites, come with a private bedroom with a king bed and pull-out queen in the living room.
All our two-bedroom suites, including the hot tub suites, come with two private bedrooms, one with a king bed and one with a queen bed, and a pull-out queen in the living room.
Additionally, guest can request two single beds instead of their king bed.
Is there entertainment available in the suite?
All suites are equipped with Smart TVs in each room. We also provide the folling in-suite entertainment options upon request;
- Tablets
- Disney Plus
- Apple TV
- Netflix
- Pressreader
- DVDs
- Boardgames
